Legal
Terms & Conditions
The terms that govern bookings, payments, cancellations and the use of Harmain Transfers services.
1. Agreement
By creating a booking or using our website you agree to these Terms & Conditions and our Privacy Policy.
2. Services
We arrange private vehicle transfers between agreed pickup and drop-off points. Journey times are estimates and may vary with traffic, weather, checkpoints and pilgrimage seasons.
3. Bookings
- You must provide accurate passenger counts, luggage needs, contact details and flight information when relevant.
- A booking is confirmed when you receive confirmation (on-screen, email or WhatsApp) with a booking reference.
- We may decline or reconfirm bookings that cannot be safely fulfilled (capacity, timing or route constraints).
4. Pricing & payment
- Quoted prices are in SAR unless stated otherwise and cover the agreed route and vehicle class.
- Additional stops, waiting beyond agreed allowances, or significant route changes may incur extra charges — disclosed before acceptance where possible.
- Payment methods may include cash on arrival, bank transfer, card or gateway payment as offered at checkout or on the invoice.
- Invoices must be settled according to the stated due terms for agent or corporate accounts.
5. Cancellation & changes
- Contact us as early as possible via WhatsApp, phone or your account to cancel or modify a booking.
- Cancellations close to pickup time (especially airport meet-and-greet) may not be refundable if a vehicle has already been assigned.
- No-shows at the agreed pickup point after a reasonable waiting period may be charged as fulfilled.
- Exact free-cancellation windows may vary by route and season; they will be communicated at booking or on request.
6. Refunds
Eligible refunds are processed to the original payment method or as account credit where agreed. Gateway fees charged by payment providers may be non-refundable.
7. Customer responsibilities
- Be ready at the pickup point at the agreed time; share a reachable phone number.
- Ensure luggage fits the selected vehicle class.
- Treat chauffeurs and vehicles respectfully; illegal items and unsafe conduct are prohibited.
- Supervise minors and inform us of accessibility or child-seat needs in advance.
8. Driver & supplier partners
Trips may be fulfilled by Harmain-operated resources or approved partner drivers/suppliers under our coordination. Partners must meet our professional standards; ultimate booking accountability remains with Harmain Transfers as the arranging platform unless otherwise stated in a separate supplier agreement.
9. Waiting time & flight delays
Airport pickups typically include a complimentary waiting allowance after landing (communicated at booking). Extended delays should be notified promptly so we can adjust assignment. Additional waiting may be chargeable.
10. Liability
We take reasonable care in arranging transfers. We are not liable for delays or failures caused by events beyond reasonable control (including traffic, weather, force majeure, or authority restrictions). Liability for proven direct loss is limited to the fare paid for the affected booking, except where prohibited by law.
11. Conduct & refusal of service
We may refuse or end a trip if passenger conduct endangers safety or violates law. In such cases fares may remain payable.
12. Intellectual property
Website content, branding and materials remain our property and may not be copied for commercial use without permission.
13. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes will first be addressed in good faith via our support channels.
14. Contact
Questions before you book?
Review our FAQ for common booking, payment and cancellation answers — or speak with our team.